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The Car Claims Process in NZ: A Not-At-Fault Driver's Guide

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This article originally appeared on the Faultless Cars NZ blog. Visit faultlesscars.co.nz for more information or call 0800 387 607. The Car Claims Process in NZ: A Not-At-Fault Driver's Guide If you have been in an accident that wasn't your fault, the claims process does not have to be complicated. But the order in which you take each step matters enormously — because the wrong sequence can cost you your right to choose your own replacement vehicle. Here is the right way to navigate it. Step 1 — Call Faultless Cars NZ First: 0800 387 607 Before you call your own insurer and before you call the at-fault insurer, call us. This is the most important step in the entire process. Why? Because the moment your insurer arranges a replacement vehicle on your behalf, you may be locked into their preferred hire provider — which is almost always a basic economy car, not the like-for-like vehicle NZ law entitles you to. One call to Faultless Cars NZ and we take it from ...
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Replacement Car Hire NZ: How to Get a Vehicle After a Not-At-Fault Accident

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This article originally appeared on the Faultless Cars NZ blog. Visit faultlesscars.co.nz for more information or call 0800 387 607. Replacement Car Hire NZ: How to Get a Vehicle After a Not-At-Fault Accident When your car is off the road after an accident that wasn't your fault, replacement car hire in NZ is not something you pay for. It is something you are legally entitled to — at zero cost — while the at-fault driver's insurer covers it. Here is exactly how it works. Why Replacement Car Hire Is Free When You're Not at Fault NZ law says you have the right to be placed back in the same position you were in before the accident. That includes transport. The at-fault driver is responsible for your replacement car hire costs, not you. Faultless Cars NZ provides your replacement vehicle and invoices the at-fault driver's insurer directly at our standard commercial rate. We handle the billing. You handle nothing. Not now. Not ever. Replacement car hire...
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Accident Car Hire After a Not-At-Fault Crash: Your NZ Rights Explained

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This article originally appeared on the Faultless Cars NZ blog. Visit faultlesscars.co.nz for more information or call 0800 387 607. Accident Car Hire After a Not-At-Fault Crash: Your NZ Rights Explained If someone else caused your accident, you have the right to an accident hire car while your vehicle is being repaired — and you will never pay for it yourself. Here is exactly how it works in New Zealand. What Is Accident Car Hire? Accident car hire — also called credit hire or not-at-fault hire — is a replacement vehicle provided to drivers whose cars are off the road due to an accident that wasn't their fault. The critical difference from standard car rental: you do not pay. The at-fault driver's insurer is invoiced directly. You never receive a bill, never pay a daily rate, and never need to touch your own insurance policy. If the crash wasn't your fault, accident car hire in NZ costs you nothing. The at-fault driver's insurer pays. Call Faultless Ca...
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Replacement Car After a Not-At-Fault Accident in NZ: What You Need to Know

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This article originally appeared on the Faultless Cars NZ blog. Visit faultlesscars.co.nz for more information or call 0800 387 607. Replacement Car After a Not-At-Fault Accident in NZ: What You Need to Know If your car is off the road after an accident that wasn't your fault, you are not stuck. You do not need to pay for a hire car. You do not need to rely on your own insurance. And you do not have to accept whatever the other driver's insurer offers you. Here is exactly what you are entitled to, and how to get it. Who Pays for Your Replacement Car After a Not At Fault Accident in NZ? When the accident wasn't your fault, the at-fault driver's insurer pays. Not you. Under NZ law, the at-fault driver is responsible for placing you back in the same position you were in before the accident. That includes your transport costs while your vehicle is being repaired. Faultless Cars NZ provides your replacement car after a not at fault accident in NZ and invoi...
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Not at Fault Car Rental in NZ: What You're Entitled to and How to Get It

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This article originally appeared on the Faultless Cars NZ blog. Visit faultlesscars.co.nz for more information or call 0800 387 607. Not at Fault Car Rental in NZ: What You're Entitled to and How to Get It When another driver causes a crash that takes your car off the road, you are entitled to a replacement vehicle — and you will never pay for it yourself. This guide explains exactly how not-at-fault car rental works in New Zealand, who pays, and what to do right now. The Legal Basis Around Not At Fault Car Rental NZ law holds the at-fault driver responsible for the losses their negligence causes. You have the right to be placed back in the same position you were in before the accident. That right includes transport costs while your vehicle is being repaired. This is not a favour from the insurer. It is a legal entitlement. Faultless Cars NZ provides your not-at-fault rental vehicle and invoices the at-fault driver's insurer directly at our standard commercial ra...
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What Faultless Cars NZ Clients Say: Real Feedback From Not-At-Fault Drivers

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This article originally appeared on the Faultless Cars NZ blog. Visit faultlesscars.co.nz for more information or call 0800 387 607. What Faultless Cars NZ Clients Say: Real Feedback From Not-At-Fault Drivers When you've been in a car accident that wasn't your fault, the last thing you need is more stress. At Faultless Cars NZ, our job is to remove that stress entirely — and the feedback we receive from clients tells us we're getting it right. Here's what not-at-fault drivers across Hamilton and the wider Waikato consistently tell us about their experience. Clients tell us the handover is the easiest part of an otherwise stressful day. One call to Faultless Cars NZ and we take it from there. "I Had No Idea I Was Entitled to This" The most common thing we hear from new clients is genuine surprise. Most drivers assume they have to accept whatever their insurer arranges, pay a daily rate, or wait days without transport. They don't. Under ...
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Not-at-Fault Car Entitlements in NZ: What You Can Claim After a Crash

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Not-at-Fault Car Entitlements in New Zealand A Faultless Cars NZ loan car being delivered after a not-at-fault crash in New Zealand If you’ve been in a car accident that wasn’t your fault in New Zealand, you have legal rights and insurance entitlements. Knowing what you’re owed and how to claim it can save you time, money, and stress.   This guide covers:   ✔ What you’re entitled to after a not-at-fault accident ✔ How to file a claim with insurance   ✔ Your rights under NZ law   ✔ Common mistakes to avoid   What Are You Entitled to After a Not-At-Fault Accident? When another driver causes a crash, you shouldn’t have to pay for repairs, medical bills, or other losses. Here’s what you can claim:   Vehicle Repairs or Replacement If your car is damaged, the at-fault driver’s insurance should cover repairs.   If it’s a write-off, you’re entitled to market value compensation.   Rental Car Costs  You’re entitl...
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