Accident Car Hire After a Not-At-Fault Crash: Your NZ Rights Explained

This article originally appeared on the Faultless Cars NZ blog. Visit faultlesscars.co.nz for more information or call 0800 387 607.

Accident Car Hire After a Not-At-Fault Crash: Your NZ Rights Explained

If someone else caused your accident, you have the right to an accident hire car while your vehicle is being repaired — and you will never pay for it yourself. Here is exactly how it works in New Zealand.

What Is Accident Car Hire?

Accident car hire — also called credit hire or not-at-fault hire — is a replacement vehicle provided to drivers whose cars are off the road due to an accident that wasn't their fault.

The critical difference from standard car rental: you do not pay. The at-fault driver's insurer is invoiced directly. You never receive a bill, never pay a daily rate, and never need to touch your own insurance policy.

Accident car hire NZ — two vehicles after a not-at-fault collision requiring replacement transport
If the crash wasn't your fault, accident car hire in NZ costs you nothing. The at-fault driver's insurer pays. Call Faultless Cars NZ first — 0800 387 607.

What Does NZ Law Say?

Under NZ law, the at-fault driver is responsible for all reasonable losses caused by their negligence. You have the right to be placed back in the same position you were in before the accident occurred. That right includes your transport costs while your car is being repaired.

Faultless Cars NZ provides your accident hire car and invoices the at-fault insurer directly at our standard commercial rate. That is their legal obligation. Not yours.

Who Qualifies for Accident Car Hire in NZ?

You will generally qualify when the accident was not your fault, the other driver is identified and insured, and you need transport while your car is being repaired. Most people know within 60 seconds of calling us.

Call 0800 387 607 and we will confirm your eligibility immediately.

Do You Have to Accept What the Insurer Offers?

No. You have the right to choose your own accident hire provider. Insurers routinely offer not-at-fault drivers a basic vehicle through their preferred supplier. You are under no obligation to accept it.

Faultless Cars NZ matches your replacement vehicle like-for-like to what you normally drive and delivers it to your door — typically within 24 hours of your first call.

Accident car hire NZ — Faultless Cars NZ collecting replacement vehicle from Hamilton panel beater
When your car is ready, Faultless Cars NZ collects the accident car hire vehicle directly from the repairer. Hand the keys back and you're done.

What to Do After a Not-At-Fault Crash

Call Faultless Cars NZ first — 0800 387 607. Before your insurer arranges anything on your behalf, call us. One call and we handle everything from here.

At the scene, document everything. Photos of both vehicles, the other driver's name and licence plate, contact details, and insurance information. Do not admit fault.

What Happens If the Insurer Disputes Liability?

If the at-fault insurer challenges liability, you are not left on your own. Faultless Cars NZ will guide you through the process. You may also escalate to the Insurance and Financial Services Ombudsman (IFSO) if the insurer is being unreasonable.

Ready to Get Moving?

Check your eligibility now at faultlesscars.co.nz/eligibilitycheck or call 0800 387 607.

Originally published at faultlesscars.co.nz/post/accident-car-hire-nz. Faultless Cars NZ is a Hamilton-based accident replacement vehicle specialist serving Hamilton, Waikato, Auckland, and the Bay of Plenty.

Comments

Post a Comment

Popular posts from this blog

Who We Are - Faultless Cars NZ

Image
Every day, someone gets caught in the middle of a crash they didn’t cause — and suddenly, they’re the one left without a vehicle. That’s where we step in. In a crash that wasn’t your fault? We provide free accident replacement vehicles — fast, fair, and stress-free. At  Faultless Cars NZ , we’re a locally owned business in Hamilton helping not-at-fault drivers across the Waikato, Bay of Plenty, and Auckland get back on the road. Fast. Our service isn't just about offering rental cars; it's about treating people fairly and doing right by people when others won’t. We started this business because we saw how broken the system was. The kiwi drivers, through no fault of their own, were often left out of pocket, without a vehicle and off the road because they weren't aware of what they were actually entitled to following an accident.  Faultless Cars NZ exists to change that. We: Provide  no cost loan cars  to those not at fault following a car accident These accident repl...
Read more

Not-at-Fault Car Entitlements in NZ: What You Can Claim After a Crash

Image
Not-at-Fault Car Entitlements in New Zealand A Faultless Cars NZ loan car being delivered after a not-at-fault crash in New Zealand If you’ve been in a car accident that wasn’t your fault in New Zealand, you have legal rights and insurance entitlements. Knowing what you’re owed and how to claim it can save you time, money, and stress.   This guide covers:   ✔ What you’re entitled to after a not-at-fault accident ✔ How to file a claim with insurance   ✔ Your rights under NZ law   ✔ Common mistakes to avoid   What Are You Entitled to After a Not-At-Fault Accident? When another driver causes a crash, you shouldn’t have to pay for repairs, medical bills, or other losses. Here’s what you can claim:   Vehicle Repairs or Replacement If your car is damaged, the at-fault driver’s insurance should cover repairs.   If it’s a write-off, you’re entitled to market value compensation.   Rental Car Costs  You’re entitl...
Read more

Not at Fault Car Rental in NZ: What You're Entitled to and How to Get It

Image
This article originally appeared on the Faultless Cars NZ blog. Visit faultlesscars.co.nz for more information or call 0800 387 607. Not at Fault Car Rental in NZ: What You're Entitled to and How to Get It When another driver causes a crash that takes your car off the road, you are entitled to a replacement vehicle — and you will never pay for it yourself. This guide explains exactly how not-at-fault car rental works in New Zealand, who pays, and what to do right now. The Legal Basis Around Not At Fault Car Rental NZ law holds the at-fault driver responsible for the losses their negligence causes. You have the right to be placed back in the same position you were in before the accident. That right includes transport costs while your vehicle is being repaired. This is not a favour from the insurer. It is a legal entitlement. Faultless Cars NZ provides your not-at-fault rental vehicle and invoices the at-fault driver's insurer directly at our standard commercial ra...
Read more