What Faultless Cars NZ Clients Say: Real Feedback From Not-At-Fault Drivers
This article originally appeared on the Faultless Cars NZ blog. Visit faultlesscars.co.nz for more information or call 0800 387 607.
What Faultless Cars NZ Clients Say: Real Feedback From Not-At-Fault Drivers
When you've been in a car accident that wasn't your fault, the last thing you need is more stress. At Faultless Cars NZ, our job is to remove that stress entirely — and the feedback we receive from clients tells us we're getting it right.
Here's what not-at-fault drivers across Hamilton and the wider Waikato consistently tell us about their experience.
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| Clients tell us the handover is the easiest part of an otherwise stressful day. One call to Faultless Cars NZ and we take it from there. |
"I Had No Idea I Was Entitled to This"
The most common thing we hear from new clients is genuine surprise. Most drivers assume they have to accept whatever their insurer arranges, pay a daily rate, or wait days without transport. They don't.
Under NZ law, you have the right to be placed back in the same position you were in before the accident. That means a like-for-like replacement vehicle — delivered to your door — at zero cost to you. The at-fault driver's insurer pays. Not you. Not now. Not ever.
Once clients understand this, the feedback shifts from surprise to relief.
What Our Clients Tell Us
The process is far simpler than they expected.
Clients consistently tell us they braced for paperwork, delays, and phone calls. Instead, they made one call to 0800 387 607, answered a few eligibility questions, and had a vehicle at their door within 24 hours. That's the process. Nothing more.
They never paid a cent.
This is the part most clients find hard to believe until it happens. We invoice the at-fault driver's insurer directly at our standard commercial rate. Our clients are never a party to that transaction. The bill goes to the insurer — not to them.
Their vehicle matched what they normally drive.
Clients who drove SUVs got SUVs. Clients who drove sedans got sedans. Nobody was handed a small hatchback and told to make do. Like-for-like is not a marketing phrase — it is what we actually deliver.
Communication throughout.
One of the biggest frustrations after a crash is not knowing what is happening with your vehicle. We stay in contact with your repairer and keep you updated throughout, so you are never left wondering.
The handover was effortless.
When clients' cars were ready, we collected the replacement vehicle directly from the repairer. They handed the keys back at the workshop and walked away. That was the end of their involvement.
Why Clients Call Faultless Cars NZ First
The single most important piece of advice we give every not-at-fault driver is this: call us before your insurer makes any arrangements.
Once your insurer arranges a vehicle on your behalf, you may find yourself locked into their preferred supplier — which is almost always a cheaper, smaller car than what you are entitled to. Calling Faultless Cars NZ first means you exercise your right to choose from the start.
One call. We take it from here.
What to Expect When You Call
You'll speak to a real person. We'll ask a few quick questions to confirm the accident wasn't your fault and that the other driver is identified. Most clients know within 60 seconds whether they qualify.
From there, we handle everything — coordinating with both insurers, arranging delivery of your replacement vehicle, staying in contact with your repairer, and collecting the vehicle when your car is ready.
You focus on your day. We handle the rest.
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| Like-for-like is not a marketing phrase — it is what we actually deliver. Call 0800 387 607 to check your eligibility. |
Check Your Eligibility Now
If you've been in an accident in Hamilton or the wider Waikato that wasn't your fault, don't wait.
Call 0800 387 607 — or check your eligibility at faultlesscars.co.nz/eligibilitycheck.
We'll tell you if you qualify in 60 seconds.
Originally published at faultlesscars.co.nz/post/faultless-cars-nz-customer-feedback. Faultless Cars NZ is a Hamilton-based accident replacement vehicle specialist serving Hamilton, Waikato, Auckland, and the Bay of Plenty.
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